Booking Policy

• Requests are placed through the JagaU app by selecting a service type, date/time, patient profile and address.
• Same-day requests are accepted subject to Provider availability. For scheduled visits we recommend booking at least 24 hours in advance.
• The price is displayed before confirmation. Online-paid requests are dispatched to Providers only after payment is successful.

• Your request is broadcast to verified Providers near the visit address. The first Provider to accept is assigned and you are notified with their name, photo, credentials and rating.
• If no Provider accepts within the request window, you may raise the offered price, reschedule, or cancel for a full refund.
• You may reject an assigned Provider once before the visit begins; the request is re-broadcast excluding that Provider.

• Requests can be rescheduled free of charge up to 2 hours before the scheduled time, subject to the assigned Provider's availability. Otherwise the request is treated as a cancellation and re-booking.
• Visits within a package cannot be rescheduled after the Provider has departed.

• Providers check in on arrival and check out on completion through the app. Please ensure someone is at the address to receive them.
• Providers may decline to perform procedures that are outside their scope of practice or unsafe. In such cases you will be refunded according to the Refund Policy.
• Visits are limited to the duration stated on the service page. Extended time is charged at the Provider's hourly rate shown in the app and agreed before proceeding.

• Package visits are offered first to the Provider who served the first visit, for continuity of care. If they are unavailable within 24 hours, the visit is opened to other Providers.
• B40 programme participants on weekly visit schedules must confirm and prepay each week before the cut-off day shown in the app; unpaid visits are skipped automatically and two consecutive missed weeks pause the schedule until our team contacts you.

• Delivery within Klang Valley is normally within 1–3 working days; other areas 3–7 working days.
• Rental start and end dates are set at checkout. Collections are scheduled through the app.

See our Refund & Cancellation Policy.