Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the JagaU mobile application, website and related services (the "Platform") operated by Zen Integrated Sdn. Bhd. (202601033410 (1695505-V)) ("JagaU", "we", "us"). By creating an account or using the Platform you agree to these Terms. If you do not agree, please do not use the Platform.

JagaU is a technology platform that connects patients and caregivers ("Users") with independent, licensed healthcare professionals and partner clinics ("Providers") for home-based and clinic-based healthcare services, and with equipment suppliers for the purchase or rental of rehabilitation equipment. Unless expressly stated, JagaU does not itself provide medical services. Providers are independent contractors and are solely responsible for the clinical care they deliver.

The Platform is not for emergencies. If you or the patient have a medical emergency, call 999 or go to the nearest hospital emergency department.

• You must be at least 18 years old to create an account. You may create patient profiles for family members under your care with their consent (or as their legal guardian).
• You must provide accurate information and keep your account details up to date. You are responsible for all activity under your account and for keeping your login credentials secure.
• We may suspend or terminate accounts that breach these Terms, provide false information, abuse Providers, or misuse the Platform.

• When you place a request, you make an offer to purchase the service at the price displayed. The request is broadcast to nearby Providers; a booking is confirmed when a Provider accepts it.
• You may reject an assigned Provider before the visit begins; the request will be re-broadcast to other Providers.
• Visit times are estimates. Providers will make reasonable efforts to arrive on time, but traffic and prior visits may cause delays.
• Additional consumables, medication or services requested during a visit that are not included in the displayed price will be agreed with you and charged separately.
• Full booking rules are in our Booking Policy.

• All prices are in Malaysian Ringgit and are displayed before you confirm a request or order. Prices may change from time to time but changes will not affect confirmed bookings.
• Online payments are processed by our payment partner Curlec (Razorpay Software Sdn Bhd). JagaU does not store your full card details.
• Payment for home-care requests is collected at the time of request and held by JagaU until the visit is completed, after which it is released to the Provider. If you increase the price of a request (for example to attract a Provider faster), the difference is charged immediately.
• Visit packages are prepaid and valid for six (6) months from the purchase date.
• See our Payment Policy and Refund & Cancellation Policy.

• Items sold by JagaU are covered by the manufacturer's warranty where applicable and by the Consumer Protection Act 1999.
• Items sold by partner suppliers are sold by that supplier; JagaU facilitates the order and payment. Items listed by other patients on the pre-loved marketplace are sold by that patient and JagaU is not a party to the sale.
• Rental items remain the property of JagaU or the supplier. You must return them in the same condition (fair wear and tear excepted) at the end of the rental period. A refundable deposit may be required and may be applied against damage, loss or late return.

• Provide a safe environment for Providers to work in and accurate information about the patient's condition, allergies and medication.
• Treat Providers with respect. Harassment, discrimination or abuse will result in account termination.
• Do not request services that a Provider is not licensed or qualified to perform.
• Do not arrange services with Providers outside the Platform to avoid fees.

Providers agree to separate Service Provider Terms. JagaU verifies Provider identity and professional registration at onboarding but does not supervise clinical care. Providers who receive validated complaints may be penalised or suspended from the Platform.

If you are unhappy with a service, you may raise a complaint in the app within 7 days of the visit. We will investigate, may request information from both parties, and will inform you of the outcome. Refunds or partial refunds may be issued at our discretion in accordance with the Refund Policy. Unresolved disputes may be referred to the Tribunal for Consumer Claims Malaysia.

The Platform, the JagaU name and logo, and all content are owned by or licensed to JagaU. You may not copy, modify or distribute any part of the Platform without our written consent.

To the fullest extent permitted by law, JagaU is not liable for any indirect, incidental or consequential loss arising from use of the Platform or services delivered by Providers. Our total liability for any claim relating to a booking or order is limited to the amount you paid for that booking or order. Nothing in these Terms excludes liability that cannot be excluded under Malaysian law.

We process personal data, including sensitive health data, in accordance with the Personal Data Protection Act 2010 and our Privacy Policy.

We may update these Terms from time to time. Material changes will be notified in the app or by email. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of Malaysia and the courts of Malaysia have exclusive jurisdiction.

Zen Integrated Sdn. Bhd.
[Registered business address], Kuala Lumpur, Malaysia
Email: zen.integrated@gmail.com · Phone: +60 19-541 9491